Except where we state otherwise, we provide a two year guarantee on our products to cover materials and manufacturing defects and other defects that affect the product’s normal functioning under the guarantee period. The guarantee excludes the consumable products such as light bulbs and batteries which by their nature cannot be returned in a new or unused condition.
Exception, we offer a two year guarantee on LED and low energy bulbs.

The guarantee will not be valid, if

  • The product has been exposed to cover voltage or abnormal use; or
  • The manual, care recommendations and service recommendations have not been followed, and
  • You do not provide proof of purchase when returning the product.

If any of our products prove faulty within the guarantee period please contact our Customer Service department at or call 04 285 8596 where we will be able to tell you how we will deal with repairing or replacing of the product.

The rights set out in this section do not affect your statutory rights.