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Meet our customer service


Contact center

Most of the questions from our customers are answered by clas ohlson’s contact center. Choose how you want to contact us: by telephone, chat, email or fax.

General Questions

This is our first aid department: we can answer about 80 % of all questions. Technical questions are sometimes redirected to one of our workshops. We try to answer as quickly as possible and every customer is equally important.

Workshop & Claims

The Workshop

Meet our specialists: enthusiasts who disassemble tools and gadgets just to see how they work. Questions that cannot be answered by our contact centre are forwarded to our workshops. We know pretty much everything worth knowing about clas ohlson’s products and spare parts. Need to repair a product or want tips before you buy something? We’ll help you.

Claims

Is something not to your satisfaction? We want to make things right. Our claims department handles damaged goods, missing goods, etc. Basically anything that makes you an unhappy customer. Please contact us so we can put a smile back on your face.

Spare parts

The spare parts department has thousands of articles in stock.
We carry parts for most of our products, even for products we no longer sell.
Our experts stand ready to answer your questions.
Please contact our customer service to place an order.

Useful products and solutions have been our passion at Clas Ohlson since 1918. Covering all things home, multimedia, electrical, leisure and hardware, we have 1000s of ways to help you solve everyday practical problems.

Guarantee

Safe & Secure
Secure shopping
Minimum 2 year guarantee
Up to 90 day return policy

Postal service

Shipping & Delivery
Next day delivery as standard.
Shipping from £4.95
Track your order

How to pay

How to pay
We accept all major credit/debit
cards as well as PayPal.

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