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Terms and conditions

About terms and conditions

Please read Clas Ohlson’s (from here on referred to as Clas Ohlson/we/our/us) Terms and Conditions carefully. Together with our Privacy Policy, they govern our relationship with our users (from here on referred to as you/your) in relation to this website. If you have any questions about them or do not wish to accept them, please contact us at uk.customerservice@clasohlson.co.uk before using this website.

 

In some instances we may make changes to our Terms and Conditions please check for updated versions at regular intervals. Using or accessing this website indicates your acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, please do not continue to use this website. If any portion of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms and Conditions shall not be affected.

Information about us

We are Clas Ohlson Limited, a company registered in England and Wales at Companies House. Our registered office is at St. James House, 13 Kensington Square, London, W8 5HD United Kingdom and our registered number is 06298382. Our VAT number is 939629569.

You can contact us by email at  uk.customerservice@clasohlson.co.uk 

The website to which these Terms and Conditions apply and for which we are responsible is www.clasohlson.com/uk

 

Registration

You warrant that:

The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the personal information by contacting our Customer Service Department by email, or calling us on 020 824 79300.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

Your use of this website and our intellectual property rights

We have made this website available to you for your personal use. We may modify, withdraw or deny access to this website at any time.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belongs to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions, price lists, technical guidance, specifications and other text.

You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose without our consent in writing.

General Terms

These Terms and Conditions are governed by English law.

In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of sale, you and we shall submit to the exclusive jurisdiction of the English courts.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the rest of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions, and we ignore the breach or breaches, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our control.

It is not intended that any person other than you or us will be able to enforce any provision of these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

 

Our liability to you

Nothing in these website terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition these website terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these Terms and Conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these Terms and Conditions, for example if it could not have been contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including (without limitation) to lost data, lost profits, lost revenues or business interruption.

 

Limitations of our liability to you

Without prejudice to your statutory rights, we will not be liable to you for misrepresentation (unless fraudulent), common law duty or under any express or implied term of this contract for: any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you; any losses which are not caused by any breach by us; or business or trade losses. Our products have been selected for domestic use only: if you plan to use them for business purposes, please make sure you have the appropriate insurance. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. Nothing in this contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

 

Information on this website

The information contained on this website is given solely for the purpose of providing information regarding our products. Whilst we try to ensure the information contained on the website is accurate and up to date, inaccuracies may occur from time to time. Our sole liability to you for any loss resulting from any such inaccuracy shall be no greater than the value of the product in question. Our liability to you as explained above remains unaffected by this.

 

Linking

We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way, and do not endorse them. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

 

Advertising and Sponsorship

Part of the clasohlson.com/uk site may contain advertising and sponsorship. It is the responsibility of advertisers and sponsors to ensure that their material complies with all relevant legislation, laws and codes. We will not be liable for any error or inaccuracy contained in any such material.

 

Other third-party content

This site contains facts, views, opinions, statements, and recommendations of third-party individuals and organisations. None of them or Clas Ohlson will be liable or responsible for the content including the accuracy, integrity, quality or reliability of any communication, advice, opinion, statement, or other information displayed, uploaded, or distributed through the site or for any errors or violations of laws or regulations. You acknowledge that any reliance on any such communication, opinion, advice, statement, or information will be at your own risk.

We welcome your feedback about the website. However, any comments, ideas, notes, messages, suggestions or other communications sent to the website shall be and remain the exclusive property of Clas Ohlson, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in the conditions below:

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

 

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory
• Promote sexually explicit material or violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• We will determine, in our discretion, whether there has been a breach of our Terms and Conditions through your use of the website. When a breach has occurred, we may take such action as we deem appropriate.
• Failure to comply with our Terms and Conditions may result in our taking all or any of the following actions: Immediate, temporary or permanent withdrawal of your right to use the website.
• Immediate, temporary or permanent closure of your account.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

 

Products

The products sold on this website are subject to the Product Description which sets out conditions related to the sale of that item. We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We cannot confirm the price of a product until your order is accepted and confirmed.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI-registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work we cannot advise on planning permission or building regulation issues.

You are responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.

Guarantee

Except where we state otherwise, we provide a two year guarantee on our products to cover material and manufacturing defects and other defects that affect the product’s normal functioning under the guarantee period. Clas Ohlson Limited always has a 2 year guarantee on light sources that includes electronics i.e. LED and energy saving light bulbs. Exception: The guarantee does not cover consumable light sources e.g. rechargeable batteries, light sources other than LED and energy saving light bulbs. For further information on other such consumable products excluded from the guarantee, please contact our customer service department on 020 824 79300.

 

We offer a 5 or 10 year guarantee on a selection of our own brand ranges, relevant guarantees are stated on the product pages of our website. We offer 5 year guarantee on selected products which includes selected Asaklitt suitcases, Coline kitchen appliances and selected Cotech products. 10 year guarantee is also offered on selected Cocraft products unless stated otherwise. If guarantee is offered it will be listed on the guarantee tab on the product page.

 

The guarantee will not be valid if

• The product has been exposed to over voltage or abnormal use; or
• The manual, care recommendations and service recommendations have not been followed.
• You do not provide proof of purchase when returning the product.

If any of our products prove faulty within the guarantee period please contact our Customer Service department at uk.customerservice@clasohlson.co.uk  or call 020 824 79300 where we will be able to tell you how we will deal with repairing or replacing the product.

The rights set out in this section do not affect your statutory rights.

Orders

By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts, you are at least 18 years old, and you are a resident in the United Kingdom.

Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it. Your order is accepted, and the contract is made, when we send you an email acknowledging or otherwise confirming receipt of your order, or if we do not send such an email, when we despatch the goods or the first instalment of the goods to you.

Payment

We accept payment by any of the following payment methods:
• Visa
• Master Card
• Visa Electron
• Maestro
• American Express
• PayPal

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Unless credit terms have been agreed, payment of the price, delivery charges, and all other fees and amounts must be made with your order.


You can also pay via PayPal invoices. Simply let us know by email or over the phone what items you would like, let us know your email address and we’ll set up the invoice. Once you’ve paid, we’ll ship your items to you.

Pricing

All prices are correct at time of publication. Prices are shown in £ (Sterling) and include VAT at 20% and exclude our delivery charge unless otherwise stated. Prices are subject to product availability and are only valid while stocks last.

Occasionally we run short term price promotions, offering exceptional discounts on specified products on the website. Once these promotions have finished the products will only be available at the price stated and not the previous discounted price.

Prices offered on the website may not necessarily reflect prices on the same products in our stores. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in one of our stores.

 

We've take up to a further 20% off selected sale items
T&Cs
• offers valid for a limited time only
• further reductions available online only. Not in-store
• Clas Ohlson reserve the right to change and/or amend the offer at any stage
• further reductions marked red
• further reductions included in red price


Please Note
We may not be able to accept your order due to one of the following reasons:

• Authorisation of your payment failed
• We made a pricing or product description error
• You are not eligible to order from Clas Ohlson.
• If there are any problems with an order, you will be contacted by one of our Customer Services Advisors.
• If you change your mind about an order and want to cancel it, you can do so up to the point when it is dispatched. Orders are normally processed immediately after they have been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we cannot always stop the order from being delivered.
• To cancel your order please contact us on 020 824 79300.
• We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of this agreement and for other related purposes. We may also supply your information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us.

 

Clas Ohlson price promise
If you can find our product for less from another national retailer up to 28 days after you make your purchase we will match the price or refund the difference.

Please note, the prices we match must be publicly available to all customers, based on the everyday prices displayed in a shop or on the national retailer’s own website, and must apply to an identical individual product in terms of make, model, size or colour. We will not price match time limited special offers, including Black Friday or Cyber Monday deals, clearance or closing down sale offers and we will only price match products which are brand new and in original packaging and will not price match on second hand or pre used items. The product must be physically in stock at the retailers store or on their website at the time of making your claim.

Special offers/Promotions

Limited-Time Special Offers Promotional Discount
• The promotional discount is only available for items showing the following banners: bundle, multibuy, offer.
• The item must be added purchased before end date of the promotion to be eligible for the promotional discount.
• Stock is subject to availability.
• Promotional discounts are applicable only for specific products featured.
• If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product, subject to applicable refund policies.
• Promotional discounts and special offers are for a limited time only.
• Offers are available online and in-store at Clas Ohlson.
• Offers can be applied on multiple purchases.


Promo Codes

Spend and Save
• Can-not be used in conjunction with any other offer
• The promoter reserves the right change the duration of the promotion at their discretion
• Customers must spend the promoted value or more in total in one transaction to receive the reduction
• Reductions will be discounted from the total value in cart at the time of purchase if the total value amounts to the promoted spend or more
• Exclusive online spend and save offers are exclusive to online purchases only
• Not transferable or redeemable for cash or credit
• Offer does not apply to the cost of postage
• Cannot be applied to existing orders
• To apply a promo code you must enter it prior to completing the order


Limited-time promotion codes
From time to time Clas Ohlson may offer an exclusive promotion code which may apply to any or a certain, specified, type of purchase made through Clasohlson.co.uk. All codes are subject to terms and conditions specified at the time of the promotions. We may send you a code via email, text or website.
Exclusive codes may be offered for reason such as: student validation or loyalty offer.
• Items must be added and purchased before end date of the promotion code to be eligible for the promotional discount.
• Stock is subject to availability.
• If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product, subject to applicable refund policies.
• Promotional discounts and special offers are for a limited time only.
• Exclusive online promotion codes can not be used for in-store purchase
• Online promotions codes cannot be used in conjunction with any other offer or promotion codes
• Clas Ohlson reserves the right to extend or amend the terms of this offer


Student Discount
We offer 10% off to students who present a valid student ID card. The student card must have a visible start and/or end date displayed. To redeem the discount please show a valid student card at the checkout in-store. 10% student discount is not redeemable online. Discount is not available on gift cards and can not be used in conjunction with any other offer. We reserve the right to terminate this discount without notice. We reserve the right to not accept ID that we deem invalid or fraudulent.

Clas Ohlson Gift Card

The Gift Card is a payment tool for use at Clas Ohlson stores in the United Kingdom excluding our online store.


PURCHASING THE GIFT CARD

Gift Cards can be purchased either at Clas Ohlson UK stores or online from the Website. The Gift Card is designed and available as a physical card which can be purchased in-store or delivered if purchased online.


VALUE & CHARGES

Gift Cards can be purchased at a minimum of £5 and a maximum of £50 per card in GBP. Handling and delivery charges shall apply to purchases of physical Gift Cards from the website, which may vary depending on the chosen shipping preference. Any handling and delivery charges shall be added to the purchase price. The applicable charges will be calculated and disclosed prior to completion of the purchase process.


DELIVERY

If purchased online, a Gift Card will be dispatched within 2-3 business days. The purchaser of a Gift Card is solely responsible for submitting the correct delivery address. Clas Ohlson UK is not liable for any late delivery or non-delivery caused by incorrect delivery information, or for any other reason which is not within Clas Ohlson’s control.


ACTIVATION OF THE GIFT CARD

Gift Cards will have no value until they are activated. Subject to receipt of payment, the Gift Card is activated within one business day of purchase. Where a purchase is made at a Clas Ohlson UK store the Gift Card shall be activated immediately. Upon activation the Gift Card is available for use.


USING OF THE GIFT CARD

The Gift Card may only be used in the United Kingdom. The Gift Card is only redeemable for goods offered at Clas Ohlson UK stores. Gift Cards can be redeemed all at once, or can be used repeatedly until the Gift Card balance reaches zero. If a transaction exceeds the remaining balance on a Gift Card, you must pay the difference directly to the Clas Ohlson UK store using an alternative means of payment acceptable to the Clas Ohlson UK store.


You cannot:
1. Load additional credit onto a Gift Card;
2. Redeem a Gift Card for cash; or
3. Use a Gift Card to purchase another Gift Card.

EXPIRY

Gift Cards are valid for a term of 24 months from the date of purchase. Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you. Amendments to Terms: Clas Ohlson UK may amend these Terms from time to time at its discretion. Any amendments to these Terms will be effective upon publication on the Website.

Rights of regret

If you change your mind within  up to 90 Days this is not a problem. Our products are covered by our up to 90 day money-back-guarantee as long as they are in their original packaging and unused.

To benefit from this refund policy, you must:

• Provide proof of purchase.
• Return the product within the up to 90 day period.
• Return the product and accessories in the same condition as when purchased.

Unless the product is found to be faulty, refunds will only be given in accordance with your legal rights. For example personal grooming products which cannot be resold for health and hygiene reasons once unwrapped. Also DVDs and computer software will be restricted to an exchange due to the problem of unlicensed copying.


Substances not available for delivery

We do not deliver any liquids or gaseous substances due to strict guidelines set out by our Carriers. This means that any product that contains liquids or gases cannot be provided by our home delivery service.

Delivery

The free delivery offer is available on orders over the value of £35. This offer is only valid on the standard delivery charge of £4.95 and does not apply on next day delivery. This offer is only valid on orders within Mainland UK with the exclusion of the Scottish Highlands and Islands, Isles of Scilly, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland. Clas Ohlson reserve the right to amend the conditions of this offer and/or extend or deactivate this offer at any time.



• Your order will be delivered between 8am – 6pm Monday to Friday
• We deliver to all mainland UK addresses with a valid postcode.
• We deliver to the Scottish Highlands and Islands, Isles of Scilly, Isle of Man, Isle of Wight, Channel Islands and Northern Ireland (but not to the Republic of Ireland) and these incur additional charges.
• We do not deliver on weekends or Bank Holidays.
• We reserve the right not to deliver orders if we believe the address is not secure, for example, to communal postal address or a PO BOX - if this affects an order you place, we will notify you as soon as possible.
• Risk shall pass to you on delivery.
• Next day delivery will require a signature on delivery.
• Next day delivery is not valid for products over 28kg please contact customer services for more details”

 

 

Delivery options

Delivery lead times*

Standard delivery    £4.95

Any weekday. Usually within 2 – 3 working days.

Deliveries may take longer during peak seasons.
Monday to Friday, excluding Bank Holidays.

Next day delivery     £6.95
Next day delivery available to all mainland UK orders excluding Scottish Highlands and Islands, Isles of Scilly, Isle of Man, Isle of Wight. Channel Islands and Northern Ireland.

Next day available only on orders placed before 6pm, excluding weekends and Bank Holidays.

   

 

Scottish Highlands    £11.95                                     
Northern Ireland      £11.95     
Isle of Wight              £11.95
Isle of Man                 £11.95
Channel Islands         £13.95              

 

Usually within 4 working days

   

*The exact delivery dates available for your order will depend on the delivery address and time you place the order. We shall endeavour to inform you of estimated delivery dates when you place an order.

 

Northern Ireland, Isle of Man, Isle of Scilly or the Scottish Highlands and Island

Next day delivery isn't guaranteed to certain remote areas. Where applicable, deliveries will be completed as quickly as possible. Please refer to the table below for affected postcodes and estimated delivery times.

 

Postcode

24 HR

48 HR

HS1-HS9

3 Working Days

4 Working Days

IV1-IV3

2 Workings Days

3 Working Days

IV4-IV36

2 Workings Days

3 Working Days

IV40-IV49

2 Workings Days

3 Working Days

IV51-IV56

2 Workings Days

3 Working Days

KA27-KA28

2 Workings Days

3 Working Days

KW1-KW3

2 Workings Days

3 Working Days

KW5-KW15

2 Workings Days

3 Working Days

KW16-KW17

3 Working Days

4 Working Days

PA20-PA49

2 Workings Days

3 Working Days

PA60-PA78

2 Workings Days

3 Working Days

PH17-PH26

2 Workings Days

3 Working Days

PH30-PH44

2 Workings Days

3 Working Days

PH49-PH50

2 Workings Days

3 Working Days

ZE1

2 Workings Days

3 Working Days

ZE2-ZE3

3 Working Days

4 Working Days

BT21-BT26

By 5.30pm Next Day

2 Workings Days

BT29-BT35

By 5.30pm Next Day

2 Workings Days

BT38-BT46

By 5.30pm Next Day

2 Workings Days

BT49-BT61

By 5.30pm Next Day

2 Workings Days

BT66-BT73

By 5.30pm Next Day

2 Workings Days

BT75-BT91

By 5.30pm Next Day

2 Workings Days

BT47-BT48

By 5.30pm Next Day

2 Workings Days

BT62-BT65

By 5.30pm Next Day

2 Workings Days

BT74

By 5.30pm Next Day

2 Workings Days

BT92-BT94

By 5.30pm Next Day

2 Workings Days

IM1-IM9

By 5.30pm Next Day

2 Workings Days

IM99

By 5.30pm Next Day

2 Workings Days

TR21-TR25

2 Workings Days

3 Working Days

 

If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to the depot, our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.

 

We shall not be liable to you for non-performance or late performance of the contract due to any matter beyond our reasonable control, including (without limitation) war, threat of war, terrorism, riot, civil commotion, public demonstration, blockade, or sabotage, the act of any government, government authority or legislature, industrial action (including our own employees), lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting our carriers, sub-contractors or suppliers. If any such events mean that we have insufficient stocks or supplies to meet all of our contracts with you and other customers, we may decide in our sole discretion which contract to fulfil.

Click & Collect

Clas Ohlson – Click and Collect T&C’s
Shop online and pick up from a Clas Ohlson store near you with our FREE of charge Click and Collect service. Click and Collect offers added convenience when shopping online and is now available in all Clas Ohlson UK stores.


How to use Click & Collect
Step 1: Once item/s are in your basket, go to check out
Step 2: Fill in your details
Step 3: Select payment method
Step 4: Select Collect in store (order before 5pm, Monday to Friday, for next day delivery to store)
Step 5: Select your closest store from the drop down menu
Step 6: Complete order


Collection times
Order before 6pm, Monday to Friday, and your order will be ready for collection the next day at your nearest store. When the store receives your order you will receive a text message and email to notify you that your order is ready for collection at your selected store. Your order will be held for 14 days. If you would like us to hold your order for longer please contact the store you selected.


Order Monday by 6pm deliver Tuesday
Order Tuesday by 6pm deliver Wednesday
Order Wednesday by 6pm deliver Thursday
Order Thursday by 6pm deliver Friday
Order Friday by 6pm deliver Saturday
Order Friday after 6pm to Monday by 6pm, deliver Tuesday


Collecting your items
When collecting your items please present your collection notification message or email to a member of our team. If you would like someone else to collect your order on your behalf please ensure they bring your collection email or text with them.

Please note, due to courier weight restrictions, any items over 28kg are not available for Click and Collect.

If you have any queries about our Click and Collect service please contact our customer service team on 020 8247 9300.

View our FAQ’s page for more information.

Refunds and return policy

There are two ways to return products:

(i) Visit one of our local stores with your receipt and we will give you a refund or exchange.

(ii) Call our Customer Services team on 020 824 79300 and they will provide you with a Returns Authorisation Code. Please note, when returning items the products must be unused and in their original packaging. Products that are returned remain your responsibility until we receive them. As soon as we receive the returned item(s), we will refund the card you made the original purchase with. Please note that For security reasons we cannot refund a different credit/debit card to the one you placed the original order on and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost unless the product is damaged or faulty.

All returns must have a Returns Authorisation Code clearly marked on the outside and inside of the packaging, failure to do this may result in a delay in the refunding of your card.


Distance Selling Regulations

Under the Distance Selling Regulations, you have the right to cancel your order for any item purchased on this website for a full refund within seven days of receipt of goods. To cancel, you can either email or telephone within seven working days of delivery of your item(s), quoting your order number. You must not use your items and must return them in their original packaging. Please also note that we do not refund the delivery cost unless the product is damaged or faulty. Item(s) may be returned to a Clas Ohlson store, or to our return address having obtained a returns authorisation number from our Customer Services Department. If you have a home shopping order query, please email  uk.customerservice@clasohlson.co.uk  or call us on 020 824 79300.

Privacy policy

We are committed to protecting your privacy at all times during your shopping experience. The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user of any services provided by Clas Ohlson on this website or by using the website generally you agree to this privacy policy.

 

How we collect this information?
When you register and use this site and/or sign up to our weekly newsletters, you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
Some of our services will require further details, for example, when using the shopping list service, this will require further information to set up and maintain your shopping list.

 

How do we store this information?
Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Policy. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees are kept up to date on our security and privacy practices.
When personally-identifiable information is collected through our web site, the transmission is encrypted using industry-standard Secure Socket Layer (SSL) technology and sensitive information such as credit card numbers or account information is encrypted for further protection.
You also play a valuable part in security. Your password to access our web site should never be shared with anyone and should be changed frequently. After you have finished using our site, you should log out and exit your browser to prevent unauthorised users from returning to your online Clas Ohlson account. If you believe that someone has improperly used information about you or has made purchases that you did not authorise, please contact us immediately. Unresolved matters will be resolved in accordance with the Safe Harbor guidelines on enforcement, by JAMS/Endispute, upon notification to them of such dispute.
Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (IP address). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network. Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.


How we use this information?

To create an account for you to use on our website and to enable website services
To fulfil our agreement with you including processing and obtaining payment
To send you emails on the latest news, products and promotions to arrive at Clas Ohlson UK
To analyse and profile the shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services we offer and to enable us to provide you and other customers with relevant information through our marketing programme
Digital re-targeting/re-marketing: to display banners on other websites of relevant products and promotions based on you previous use of clasohlson.co.uk or banners and ads you have previously clicked on

 

We may use your information to make decisions about you using computerised technology, for example automatically selecting products, which we think will interest you from the information we have. We may keep you informed of such products including special offers, discounts, offers, competitions by any of the following methods:
• Email
• Telephone
• SMS text messages and other electronic messages such as picture messaging
• Post
• Or otherwise
• To administer any prize draws or competitions you may enter.
It is a legal requirement that if you purchase any television receiving equipment, such as a TV, set-top box, video or DVD recorder, computer or mobile phone to watch TV programmes as they are being broadcast, that we must obtain details of your name and the full address of where the equipment will be installed. Unless this information is provided such sales will be refused. Further information is available at www.tvlicensing.co.uk.


How do we share the information we collect?

We are committed to protecting your information and privacy at all times. In order to serve you with the best experience possible we do need to work with a number of third parties such those who support our delivery service, customer support, fraud services, IT support and service providers.
All third parties have been carefully selected by Clas Ohlson LTD and each of the external parties have signed a written agreement to keep your information safe and secure when handling.

We share your information when we have your consent to do so. Clas Ohlson UK works with a number of partners who work to enhance your experience and use of our services. This includes marketing partners and social media partners such as Facebook as well as third parties to deliver incentives to you to take part in surveys, competitions and polls for research and analysis. You can opt out of receiving marketing communications at any time. This can be done by hitting unsubscribe at the bottom of our weekly newsletter or by contacting our customer service team.

Cookies

What are cookies?

Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details.

Using cookies helps us to make our website easier for you to use and helps us to give you a more personalised web experience, such as enabling us to present information about products and promotions which we believe will be of interest to you. Examples of our use of cookies include:

Storing the contents of your shopping basket as you proceed through 'Checkout' and ensuring that it is available to you when you return to the website.

Enabling you to 'log in' to your account, so that you can see information relating to orders that you have placed and other information you have given to us, in the 'My Account' section of our website.

To record the areas of the site that you have visited and for how long, as well as the products that you viewed and those that you purchased. We use this information to help us improve the effectiveness of our website design, to make it more accessible to our users and to improve the quality of service that we provide. We also use this information to inform the product recommendations you see while you are on our website, in communications that we send to you, and in adverts that you see while on other websites.

 

Are cookies safe?

Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.

 

Can I switch cookies off?

The Clas Ohlson website uses these cookies to make our website easier to use and to allow us to provide the best possible standard of service. Cookies are an essential part of how our website works, however we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should use the settings provided in your website browser to prevent us from storing cookies on your computer. Information on how to do this can be found in the 'Help' section of your browser via the menu bar, however if you choose not to consent to the use of cookies your experience of our website will be severely impaired and many important aspects of the site will not work at all.

 

Our site uses analytic cookies to assess, operate and improve the site and to operate our ‘shopping list’ service effectively. You can find out more information about cookies here: http://www.allaboutcookies.org/

 

If you wish to opt out of this activity please follow this link: https://tools.google.com/dlpage/gaoptout

 

Cookie Name

Purpose

JSessionId

This is used to track the user session

COCookie

This stores the unique identifier of the customer cart.

COComp

This is used for comparing products, holds the products to be compared.

SiteViewCookie

This is used for storing user's site view selection

SessionSiteView

This cookie is used for storing session site view

searchFilterData

This is used to store the search filters selections of the users.

ViewType

This is used to store the preferred view of search results e.g. griv or list view.

searchTerms

This is used to store the searched text

showNotification

This is used to store whether to show the header notification or not.

showbetaNotification

This is used to store whether to show the beta notification in the header or not.

helpBoxappearance

This is used for check the display of help box on profile page.

clasohlson

This is used to check if client browser supports the cookies or not.

isCookieExist

This is used to check if client browser supports the cookies or not.

cookieName

This is used to store the search keyword on mobile site.

basketCount

This is used to track the products quantity in the basket.

_hybris.tenantID_

This cookie is used by hybris server to track the teneant ID.

ClasOhlson-COOKIE

This is not used in any business functionality

 

 

Third Party cookies

These cookies are used by various third parties e.g. google analytics,

__atuvc

 

__atuvs

 

_ga

 

_gat_UA-55319260-1

 

vngage.id

 

vngage.lkvt

 

 

 

 

Adform

 

Digital Window

 

DoubleClick

 

DoubleClick Floodlight

 

Facebook Connect

 

Facebook Custom Audience

 

Frosmo Optimizer

 

Pricerunner UK,

 

Google AdWords Conversion

 

Google Analytics

 

Google Dynamic Remarketing

 

Google Tag Manager

 

 


Unsubscribe

If you want to be removed from our mailing list, please send an email to  uk.customerservice@clasohlson.co.uk  with the word 'unsubscribe' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 30 days to action your request. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.

Did you know…

...that Clas Ohlson was founded in 1918 in Insjön, Sweden?

Did You Know know us better

Useful products and solutions have been our passion at Clas Ohlson since 1918. Covering all things home, multimedia, electrical, leisure and hardware, we have 1000s of ways to help you solve everyday practical problems.

Guarantee

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Minimum 2 year guarantee
Up to 90 day return policy

Postal service

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How to pay

How to pay
We accept all major credit/debit
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Please enable cookie support to enhance your shopping experience.
The cookies we want to set are for analytics purposes only. These tell us things such as how visitors get to our site, what pages on our site were looked at, and how long people stay for.It tells us what countries people are browsing from, but it does not tell us who those people are. Google stores the analytics data, not us. (If you are interested in learning more about this you can visit http://www.google.com/intl/en/analytics/privacyoverview.html).Once you have consented to our cookies, we set one futher cookie of our own so that our site remembers you have done this. If you are happy with this, then just carry on using our site as you would normally.