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Complaints Process

Thank you for shopping at Clas Ohlson. We hope you are pleased with your purchase and the service you received. If however you have had an issue with your purchase and would like to tell us about it we’re here to help.
If you would like to discuss your problem in-store, please ask to speak with a store manager.
You can find your nearest store here

If you do not live near a store and wish to speak to a member of our customer service team, please find contact information below.

Phone: 020 8247 9300
Further information on Alternative Dispute Resolutions can be found here

Escalating Complaints
If you have contacted customer service and/or spoken to a member of our store management team and feel you have not resolved your complaint, please email our write to a member of our head office support team.



Our service promise to you

90-day refund policy*
If for any reason, you are not fully satisfied with a product we offer a 90-day refund policy.

Our Price Match Promise*
If you find any of our products cheaper elsewhere, we will match the price or refund the difference.
For more information on our service promise to you, please see here


*Further terms and conditions apply. View our full terms and conditions here

Contact us

Useful products and solutions have been our passion at Clas Ohlson since 1918. Covering all things home, multimedia, electrical, leisure and hardware, we have 1000s of ways to help you solve everyday practical problems.


Safe & Secure
Secure shopping
Minimum 2 year guarantee
Up to 90 day return policy

Postal service

Shipping & Delivery
Next day delivery as standard.
Shipping from £4.99
Track your order

How to pay

How to pay
We accept all major credit/debit
cards and PayPal.

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