In some instances we may make changes to our Terms and Conditions please check for updated versions at regular intervals. Using or accessing this website indicates your acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, please do not continue to use this website. If any portion of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Terms and Conditions shall not be affected.Are you a business customer? Please read our Terms and Conditions for business customers.
We are Clas Ohlson Limited, a company registered in England and Wales at Companies House. Our registered office is at St. James House, 13 Kensington Square, London, W8 5HD United Kingdom and our registered number is 06298382. Our VAT number is 939629569.
You can contact us by email at firstname.lastname@example.org
The website to which these Terms and Conditions apply and for which we are responsible is www.clasohlson.com/uk
You warrant that:
We have made this website available to you for your personal use. We may modify, withdraw or deny access to this website at any time.
This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belongs to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as product descriptions, price lists, technical guidance, specifications and other text.
You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else for a commercial purpose without our consent in writing.
Back to top
These Terms and Conditions are governed by English law.
In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of sale, you and we shall submit to the exclusive jurisdiction of the English courts.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the rest of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions, and we ignore the breach or breaches, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our control.
It is not intended that any person other than you or us will be able to enforce any provision of these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.
Nothing in these website terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition these website terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.
We are only liable to you for losses which you suffer as a result of a breach of these Terms and Conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these Terms and Conditions, for example if it could not have been contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including (without limitation) to lost data, lost profits, lost revenues or business interruption.
Without prejudice to your statutory rights, we will not be liable to you for misrepresentation (unless fraudulent), common law duty or under any express or implied term of this contract for: any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you; any losses which are not caused by any breach by us; or business or trade losses. Our products have been selected for domestic use only: if you plan to use them for business purposes, please make sure you have the appropriate insurance. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. Nothing in this contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.
The information contained on this website is given solely for the purpose of providing information regarding our products. Whilst we try to ensure the information contained on the website is accurate and up to date, inaccuracies may occur from time to time. Our sole liability to you for any loss resulting from any such inaccuracy shall be no greater than the value of the product in question. Our liability to you as explained above remains unaffected by this.
Part of the clasohlson.com/uk site may contain advertising and sponsorship. It is the responsibility of advertisers and sponsors to ensure that their material complies with all relevant legislation, laws and codes. We will not be liable for any error or inaccuracy contained in any such material.
This site contains facts, views, opinions, statements, and recommendations of third-party individuals and organisations. None of them or Clas Ohlson will be liable or responsible for the content including the accuracy, integrity, quality or reliability of any communication, advice, opinion, statement, or other information displayed, uploaded, or distributed through the site or for any errors or violations of laws or regulations. You acknowledge that any reliance on any such communication, opinion, advice, statement, or information will be at your own risk.
We welcome your feedback about the website. However, any comments, ideas, notes, messages, suggestions or other communications sent to the website shall be and remain the exclusive property of Clas Ohlson, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in the conditions below:
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
The products sold on this website are subject to the Product Description which sets out conditions related to the sale of that item. We will take all reasonable care to ensure that all details and prices of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, information appearing on this website at a particular time may not always reflect the exact situation at the moment you place your order. We cannot confirm the price of a product until your order is accepted and confirmed.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
Before working with electricity, gas or water you should always consult an appropriate professional electrician or CORGI-registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work we cannot advise on planning permission or building regulation issues.
You are responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out.
Except where we state otherwise, we provide a two year guarantee on our products to cover material and manufacturing defects and other defects that affect the product’s normal functioning under the guarantee period. Clas Ohlson Limited always has a 2 year guarantee on light sources that includes electronics i.e. LED and energy saving light bulbs. Exception: The guarantee does not cover consumable light sources e.g. rechargeable batteries, light sources other than LED and energy saving light bulbs. For further information on other such consumable products excluded from the guarantee, please contact our customer service department on 020 824 79300.
We offer a 5 or 10 year guarantee on a selection of our own brand ranges, relevant guarantees are stated on the product pages of our website. We offer 5 year guarantee on selected products which includes selected Asaklitt suitcases, Coline kitchen appliances and selected Cotech products. 10 year guarantee is also offered on selected Cocraft products unless stated otherwise. If guarantee is offered it will be listed on the guarantee tab on the product page.
If any of our products prove faulty within the guarantee period please contact our Customer Service department at email@example.com or call 020 824 79300 where we will be able to tell you how we will deal with repairing or replacing the product.
The rights set out in this section do not affect your statutory rights.
By placing an order through our site, you warrant that: you are legally capable of entering into binding contracts, you are at least 18 years old, and you are a resident in the United Kingdom.
Your order to us is your offer to purchase the goods on these sale conditions, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it. Your order is accepted, and the contract is made, when we send you an email acknowledging or otherwise confirming receipt of your order, or if we do not send such an email, when we despatch the goods or the first instalment of the goods to you.
If you would like to make a bulk order please contact Customer Service on firstname.lastname@example.org Please note that additional delivery charges may apply.
In cooperation with Klarna Bank AB we offer invoice payment, installment, direct payment and card payment for individuals and companies.
Our order confirmation and invoice from Klarna will be sent by e-mail or to your postal address when the order is shipped from us. The invoice has to be payed within 30 days.
Clas Ohlson always grants cancellation / open purchase for 90 days when you pay with Klarna.
More information and full terms about Klarna's payment methods can be found at Klarna.com
Clas Ohlson uses Klarna Checkout for private customers and corporate customers. Klarna Checkout presents some information for you as soon as you are identified. What information you need to enter to obtain identification may vary between different purchases and customers. Credit worthiness is never checked automatically in Klarna Checkout, only if necessary, depending on the payment option you have chosen.
Credit statements taken by Klarna do not affect your creditworthiness and cannot be seen by others requesting credit information about you, such as banks. If you have been identified, Klarna Checkout shows which options are available to you. Invoice is preferred as payment option, but you can of course choose one of the other options, such as direct payment by bank or card payment. If Klarna cannot identify you as a person, you will still be able to pay by card, PayPal, or direct payment through your bank.
To ensure information security when shopping with cards at Clas Ohlson, all information is sent encrypted with SSL (Secure Socket Layer) via a secure connection. No unauthorised person can view your card details. Clas Ohlson collaborates with Klarna to verify that the card is valid for purchase directly against your bank. Your payment card information is processed according to the International Security Standard PCI DSS. If you pay with VISA or MasterCard, you can also use the 3D-Secure security tool. Clas Ohlson never stores your account card details. All credit card information is always sent securely from your browser to our payment broker Klarna.
For information about your payment, contact Klarna via Customer Service.
You can also pay with PayPal online. This payment option is displayed as one of the options in Klarna Checkout. Klarna is not involved in the payment itself.
You can also contact PayPal Customer Service on phone 0800 358 7911.
All personal data is handled in accordance with applicable legislation. See Klarna’s Data Protection Policy for a more detailed information.
You can also contact Klarna Customer Service on telephone 020 300 50833.
All prices are correct at time of publication. Prices are shown in £ (Sterling) and include VAT at 20% and exclude our delivery charge unless otherwise stated. Prices are subject to product availability and are only valid while stocks last.
Occasionally we run short term price promotions, offering exceptional discounts on specified products on the website. Once these promotions have finished the products will only be available at the price stated and not the previous discounted price.
Prices offered on the website may not necessarily reflect prices on the same products in our stores. We reserve the right to offer special website prices to our online customers that will not be offered if the product is purchased in one of our stores.
We may not be able to accept your order due to one of the following reasons:
If you can find our product for less from another national retailer up to 28 days after you make your purchase we will match the price or refund the difference.
Please note, the prices we match must be publicly available to all customers, based on the everyday prices displayed in a shop or on the national retailer’s own website, and must apply to an identical individual product in terms of make, model, size or colour. We will not price match time limited special offers, including Black Friday or Cyber Monday deals, clearance or closing down sale offers and we will only price match products which are brand new and in original packaging and will not price match on second hand or pre used items. The product must be physically in stock at the retailers store or on their website at the time of making your claim.
From time to time Clas Ohlson may offer an exclusive promotion code which may apply to any or a certain, specified, type of purchase made through Clasohlson.co.uk. All codes are subject to terms and conditions specified at the time of the promotions. We may send you a code via email, text or website. Exclusive codes may be offered for reason such as: student validation or loyalty offer.
If you change your mind within up to 90 Days this is not a problem. Our products are covered by our up to 90 day money-back-guarantee as long as they are in their original packaging and unused.
To benefit from this refund policy, you must:
Unless the product is found to be faulty, refunds will only be given in accordance with your legal rights. For example personal grooming products which cannot be resold for health and hygiene reasons once unwrapped. Also DVDs and computer software will be restricted to an exchange due to the problem of unlicensed copying.
We do not deliver any liquids or gaseous substances due to strict guidelines set out by our Carriers. This means that any product that contains liquids or gases cannot be provided by our home delivery service.
Orders under 30kg and, or 1 metre will be delivered by DPD. Large items or bulk orders will be delivered by DX.
Items or orders with a combined weight under 30kgs and, or under a metre in length.
Items or orders with a combined weight over 30kgs and, or over a metre in length.
ALL deliveries are made between 8am and 6pm Monday-Saturday (excluding Public/Bank Holidays) and 9am - 6pm Sundays.
*NB: Any order placed after the cut-off time will be dispatched the next day and delivered according to the the delivery methods above.
** Next Day Delivery is not available to UK Non Mainland. UK Non Mainland includes Scottish Highlands, Northen Ireland, Isle Wight, Isle Man and The Channel Islands.
Please note all deliveries may take longer during peak seasons.
Choose Click & Collect and we will deliver your order to any of our stores the next day and notify you by text when it’s ready for collection.
Please make sure you enter the correct mobile number as we will need this to notify you when your order is ready to collect.
You will received a text message once your order has arrived in store and is ready to collect.
Please bring this notification and a form of ID with you. If you would like someone else to collect your order on your behalf, please ensure they bring a copy of the confirmation text with them.
Click and collect orders will be held for 14 days. If you would like us to hold your order for longer please email Customer Service
There are two ways to return products:
(i) Visit one of our local stores with your receipt and we will give you a refund or exchange.
(ii) Call our Customer Service team on 020 824 79300 and they will provide you with return instructions. Please note, when returning items the products must be unused and in their original packaging. Products that are returned remain your responsibility until we receive them. As soon as we receive the returned item(s), we will refund the card you made the original purchase with. Please note that For security reasons we cannot refund a different credit/debit card to the one you placed the original order on and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost unless the product is damaged or faulty.
Under the Distance Selling Regulations, you have the right to cancel your order for any item purchased on this website for a full refund within seven days of receipt of goods. To cancel, you can either email or telephone within seven working days of delivery of your item(s), quoting your order number. You must not use your items and must return them in their original packaging. Please also note that we do not refund the delivery cost unless the product is damaged or faulty. Item(s) may be returned to a Clas Ohlson store, or to our return address. If you have a home shopping order query, please email email@example.com or call us on 020 824 79300.
We are committed to protecting your privacy at all times during your shopping experience. The purpose of our “Privacy Statement” is to set out how we use personal information that we may obtain about you. By registering as a user of any services provided by Clas Ohlson on this website or by using the website generally you agree to this privacy statement, which you may find by clicking here.
If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word 'unsubscribe' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 30 days to action your request. In addition, each electronic mailing we send you will contain details of how you can unsubscribe.
If you actively subscribe to the Clas Ohlson newsletter we will ask you to provide your email address. The personal data provided will be stored, processed and used in accordance with this policy. If you actively provide your email address for as part of an entry form and you select to not receive the Clas Ohlson newsletter, your email address will be discarded.
We will process your personal data (i.e. the e-mail address) to enable us to send the Clas Ohlson newsletter to you. We will also analyse your behaviour such as open rate and which links you have clicked to make sure we provide you with the most relevant content (i.e. to make your experience more personalized).
The legal basis for the processing of the personal data is consent. If you wish to withdraw your consent, you can follow the link at the bottom of every email, or by contacting our customer service.
If you have any questions regarding our personal data processing please contact our customer service in our stores or via letter to Customer Service, Clas Ohlson Ltd, Aquilla House (First Floor), 1 Becketts Wharf, Lower Teddington Road, Hampton Wick, Kingston Upon Thames, KT1 4ER, or via E--mail: email@example.com or chat: www.clasohlson.com/uk/contact-us or telephone: 020 8247 9300 You can also contact our Data Protection Officer directly via email firstname.lastname@example.org.
Clas Ohlson Ltd London Corporate Identity Number 6298382 and its parent company Clas Ohlson AB, Corporate Identity Number 556035-8672, are the joint controllers for the processing of your personal data that we collect and process within the scope of this Policy.
Your personal data is stored in our databases which are protected by physical, technical and process-related measures. Our information systems are protected by firewall software in order to segregate them from the access of other networks that are connected to the internet. Only those employees who need the information to fulfil a certain assignment are granted access to personal data. Our personnel are constantly informed about our security and data protection policies.
As a general rule, personal data should not be retained for a longer period than is necessary in relation to the purposes for which they were collected or for which they are further processed. For purchases by non-registered customers we store information for 90 days, and for registered Customers we store data until 24 months of inactivity. Clas Ohlson will thus only retain and process your personal data when it is necessary to fulfil our obligations outlined herein.
Moreover, you have the right to request the erasure of your personal data (“the right to be forgotten”) by contacting us (please see contact details further below).
In addition to the specific sections on transfers of personal data to third parties outlined above, we will transfer your personal data to:
In any case where we transfer your personal data to a third party which processes personal data on our behalf, we will enter into data processing agreements containing strict instructions on the processing of personal data, confidentiality and security.
As a data subject you have the following rights with respect to our processing of your personal data.
You are entitled to request a copy of all personal data that we retain about you. If the processing is based on consent or fulfilment of agreement, you also have the right to extract your personal data in a structured, commonly used and machine-readable format for the purpose of transferring your data to another personal data controller (’data portability’).
You also have the right to request correction or deletion of personal data and request limitation of the personal data processing that concerns you. However, if the processing of your personal data that you wish to limit or delete is necessary to comply with these terms, the usage of the Website may be materially altered as a consequence of the restriction or deletion.
To request access or correct the personal data that we process about you or exercise any other rights, please refer to www.clasohlson.se or contact our customer service (see contact information below).
If you have complaints about our processing of your personal data, you have the right to submit a complaint to the Swedish Data Protection Authority.
This Policy may be amended from time to time. Changes will be clearly addressed on the Website.
If you have any questions regarding our personal data processing please contact our customer service in our stores or via letter to Customer Service, Clas Ohlson Ltd, Aquilla House (First Floor), 1 Becketts Wharf, Lower Teddington Road, Hampton Wick, Kingston Upon Thames, KT1 4ER, or via E--mail: email@example.com or chat: www.clasohlson.com/uk/contact-us or telephone: 020 8247 9300